CONTACTING SUPPORT
How to reach our support team for additional help.
Can't find the answer here? We're standing by.
How to Reach Us
- Email: support@radiocheck.app
- In-app: Profile → Help → Contact Support
What to Include
- Your account email
- Device model and OS version
- App version (found in Profile → About)
- A description of the issue
- Screenshots if applicable
Response Times
- Standard: Within 24 hours
- Organization accounts: Within 4 hours during business hours
- Security issues: Within 2 hours
What We Can Help With
- Account issues
- Technical problems
- Feature questions
- Bug reports
- Feedback and suggestions
What We Can't Help With
We're not a crisis service. If you need immediate help, call the Veterans Crisis Line: 988 (Press 1).