Help Center/Check-ins & Alerts/Configuring Alert Settings

    CONFIGURING ALERT SETTINGS

    How unit leaders can customize alert thresholds and notifications.

    Every unit is different. Configure alerts to match your group's needs.

    Threshold Settings

    Go to Unit Settings → Alert Thresholds to set:

    • Missed check-in count — How many misses trigger an alert (1-7).
    • Alert recipients — Leaders only, or all members.
    • Escalation — Increase urgency after additional misses.

    Notification Channels

    • Push notification — Default for all alerts.
    • Email — Optional digest of alerts.
    • SMS — Available for organization accounts.

    Mayday Alerts

    Mayday check-ins always trigger an immediate alert to all unit leaders, regardless of threshold settings.

    Best Practices

    • Start with a threshold of 2 missed check-ins.
    • Tighter thresholds for smaller, close-knit units.
    • Looser thresholds for larger, casual units.